Support
Open Source software support includes the maintenance provided by an Open Source editor. Camptocamp insures quality services and makes the commitment to support users and developers.
Support services
Camptocamp's involvement in Open Source software support, maintenance and development is a pledge to our customers.
Open Source support consists of complementary services packages which can be included in the service offer or which can be developed upon request. It includes:
- User support;
- Technical support;
- Upgrade/Evolutive maintenance;
- Corrective maintenance;
- Evolutive and corrective maintenances of the application (Open Source components not included);
- Any other support services, based on customers' specific needs.
Our assets
Camptocamp commits to results thanks to:
- The quality of corrective and evolutive maintenance;
- Code sharing with communities;
- A wide range of competencies:
- Technical and business expertise on supported software
- Methodological and practical competencies of communautary developments
- Support team and organization competencies
- A proper strategy for capitalizing its experience and know-how in system administration to guarantee optimal quality services;
- Efficient technical tools for development, integration, testing, follow-up management, operating system and administration system;
- Positive collaborations with communities;
- Clear service contract agreements;
- The moral obligation to offer the best services and advices to our customers.